Shipping Policy

Effective Date: July 22, 2026

At SoulPortraits, every product is individually handcrafted and personalized specifically for each customer. Because every order is custom-made, production begins only after your order has been confirmed.

Production Time

All SoulPortraits products are made to order.

Please allow 7–14 business days for production before your order is shipped.

Production time may vary depending on order volume, holidays, or other unforeseen circumstances. If there are significant delays, we will notify you by email.

Shipping Time

Once your order has been completed and shipped, estimated delivery time is up to 5 business days.

Delivery times are estimates and may vary depending on your location and the shipping carrier.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor the delivery of your package.

Shipping Delays

While we make every effort to ensure timely delivery, SoulPortraits is not responsible for delays caused by:

• shipping carriers;
• customs inspections;
• weather conditions;
• public holidays;
• other events beyond our reasonable control.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

SoulPortraits is not responsible for orders delayed or undeliverable due to incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of:

• the damaged product;
• the shipping box;
• the shipping label.

Our team will review your claim and work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

SoulPortraits

Email: support@soulportraits.com